What are your age restrictions?

Age restrictions can change on an event by event basis, so we recommend checking the specific event listing prior to booking tickets, as these can not be refunded afterwards.

Most of our events are open to all ages, however please be aware that under 16s must be accompanied by an adult.

Our balconies are seated, so for anyone under 14, we advise booking on one of those. Any events taking place after 11pm will be strictly 18+ and ID will be required on entry.

Is your venue accessible?

We have an accessible viewing area and toilets on the ground floor. Due to the venue’s listed status, we unfortunately do not have a lift.

For full details on accessibility, please visit our Access Info page

Do you have any seating available?

Our Lower Balcony and Upper Balcony are both fully seated. The stalls area is usually fully standing unless stated otherwise on the event listing.

Can I bring a bag?

We allow bags which are no bigger than an A4 piece of paper in size. In other words, a standard handbag is fine, a suitcase is not! We advise travelling as lightly as possible to speed up entry, as all bags will be searched.

Can I bring food and drink to an event?

No food or drink purchased outside Liverpool Olympia is permitted to be taken inside. If you need to bring food or drink with you due to medical requirements, please contact us in advance to arrange this.

Can I bring a camera?

Professional DSLR type cameras are not permitted unless you’re an officially accredited photographer covering the event.

Personal cameras are fine, however, we do ask that you do not use a flash (this includes mobile phones).

On some events, photography may be prohibited completely – if this is the case, there will be signage displayed at the entrance and throughout the venue.

How do I report lost property?

Please contact us and we will try and assist. We hold lost property for 14 days after each event.

Is there a local hotel?

Yes! Click here for more information on our local hotel partner, with 20% off accommodation at Novotel Paddington Village.


How do I buy tickets for an event?

Visit our event listings and select the event you wish to attend, from here, there is an option to purchase tickets

Can I see a seating plan before I book?

If you are purchasing tickets through the venue website, and where reserved seating is in operation, you will be able to select your seat on a venue map.

Can I buy tickets on the day of the show?

Providing tickets have not sold out, they will be available to purchase through the venue website until approximately 2 hours prior to the event opening.

After this, again, providing tickets have not sold out, they will be available to purchase at the box office once the event has opened.

When will my tickets arrive?

Tickets are usually dispatched 1-2 weeks before the event date. Please allow up to 5 working days before the event for your tickets to arrive.

If they have not come by then, you should contact your ticket agent directly.

I’ve lost/damaged my tickets, what should I do?

Contact the ticket agent you bought your tickets from as soon as possible, as they can usually replace them. Unfortunately, the venue is limited in what we can do in these circumstances.

What do I do if my booking confirmation/e-ticket/print at home/mobile ticket hasn’t been emailed to me?

In the first instance, check your spam/junk folder. We also advise that you mark your booking agent as a “safe sender” in your contacts to ensure you do not miss out if there are any changes to the event.

If it isn’t in your spam folder, contact your ticket agent who will ensure the details entered on your booking are correct and resend your tickets.

I’ve chosen to collect my tickets at the venue, where is the Box Office and when can I collect them?

The Box Office is located directly inside the main entrance to the venue.

Tickets will be available for collection from the opening time stated on your booking confirmation or the event listing. You will be unable to collect tickets before this time.

You will need to bring along a copy of your booking confirmation, some ID, and the card used when booking.

I have bought tickets for someone else to collect, what do I need to do?

Just write them a “Letter of Authorisation” which includes:

  • Your full name
  • The ticket booking agent and reference number on your confirmation
  • Event Name
  • Event Venue
  • The number of tickets purchased
  • The full name of the person collecting
  • The type of ID the person collecting will have with them

The only exception to this is where the Artist or Promoter has requested that cardholder details match the ID of the person collecting. Customers will be unable to use a ticket with someone else’s name on it. If this is the case, it will be stated on the event listing page prior to purchase.

If I have a standing ticket, can I go in the seated area / or vice versa?

Once sold, tickets are allocated according to area capacities so this is not usually possible, especially where an event is sold out.

The event I’m interested in has a VIP ticket option. What does this include?

VIP tickets are sold at the promoter or artists request and as such, will include something different for each event. The full list of extras included with the VIP ticket upgrades can be found on the event listing for that particular event. These can often include merch bundles, meet and greets/Q&A sessions or exclusive access to soundchecks.

I can no longer make it to the event I have bought tickets for, can I get a refund?

Refunds are only available where an event has been cancelled or rescheduled. Check with your ticket agent, they may have an official ticket resale exchange.

What happens if the event I am attending is cancelled or rescheduled?

You will be contacted by your ticket agent, so please make sure the details you provide when booking are correct.

If the event is cancelled, you will be automatically refunded in line with your ticket agents refund policy.

If an event is rescheduled, your tickets will usually be valid for the new date. If you have requested e-tickets, mobile tickets or print at home, these may be reissued with the new event date so please make sure you bring the correct tickets to the show!

Physical/Paper tickets are not always reissued, so you should keep hold of your original copies.

For further help with tickets purchased through Eventim on the venue website, please visit the Eventim FAQ page

Show Day

What time does the venue open?

The doors times will be stated on your ticket, booking confirmation and on the event listing on our website. Please note that you cannot access the venue or pick up tickets prior to this time.

How do I get to the venue?

By Train

The closest station to the venue is Liverpool Lime Street, which is located just one 1 mile from the venue.

There are connecting bus routes from the city centre which pass through Queens Square Bus Station, directly opposite Lime Street Station.

There are also two Hackney taxi ranks located outside each entrance to Lime Street Station.

By Bus

There are several bus routes from the city centre which stop approximately 100 meters from the main entrance to the venue. Our closest routes are 12, 13, 5 and 18.

All of the above buses stop at the main Liverpool One Bus Station (Paradise Street) and Queens Square Bus Station (opposite Lime Street Train Station).

By Taxi

There are several local taxi companies who will pick up or drop off at the venue. We have listed some below:

Alpha – 0151 722 8888
Excel – 0151 728 8888
Delta – 0151 924 7373

On event nights, there is often a Hackney taxi rank located directly outside the main entrance to the venue on West Derby Road

Is there parking available?

There is a paid, secure public car park directly next to the main entrance to the venue on West Derby Road. This will open 30 minutes prior to the event opening time (detailed on your ticket) and close 30 minutes after the event ends.

There is limited on street parking in the area and we do ask that you respect the local residents and do not park in areas which are marked as a residential parking zone.

How can I find out the show times?

Stage times are subject to change at the last minute and so are often not released until the day of the event. Please check our venue Instagram or Twitter, where we will often post information on show day. Most live concerts will open at 7pm and will finish before 11pm.

Where are the bars/toilets?

There are 3 bars located on the ground floor, one to the rear of the venue and one at either side towards the stage. There are male and female toilets in our foyer and gender-neutral accessible toilets to the rear of stalls.

Each balcony has its own male and female toilets and dedicated bar.

Will there be any special effects?

There will be flashing lights throughout most performances, and strobe lighting/smoke/other effects may be used at times. If you have any queries regarding the use of special effects, please get in touch.

Is there a dress code?

Generally, there is no dress code for live events, however, on occasion, specific promoters or artists may request a dress code be put in place. If this is the case, full details will be communicated to you in advance.

Many of our sporting events do have a dress code, which can vary by event and by area, so please check the individual event listings for further information.

Can I leave the venue between bands and come back in again?

We don’t generally allow “pass outs” and if you leave the venue during a show, you will not be readmitted.

Is there a smoking area?

Yes, there is a smoking area located outside the main entrance. Staff will be able to direct you to here and advise on times which it will be open. Please note the smoking area does not open immediately on the venue opening.

E Cigarettes and Vapes should also be used outdoors.

What should I do if I feel unwell or injure myself at an event?

Please make yourself known to your closest member of staff. We have dedicated medics on duty at every event who will be able to assist.

Press & Hiring The Venue

How can I hire the venue for an event?

Please see our Venue Hire page for more information

I would like photography or press accreditation for an event, who do I contact?

Please contact the venue with your full name, publication (if relevant) and links to your websites/social media/previous work and we will pass your request on to the promoters.

The event promoter will have full control over press and photographer accreditations for their events so we cannot guarantee that all requests will be granted.

I have a venue specific press request, who do I contact?

Please contact [email protected] for all venue enquiries