Liverpool Olympia

Visit our event listings and select the event you wish to attend, from here, there is an option to purchase tickets

If you are purchasing tickets through the venue website, and where reserved seating is in operation, you will be able to select your seat on a venue map.

Providing tickets have not sold out, they will be available to purchase through the venue website until approximately 2 hours prior to the event opening.

After this, again, providing tickets have not sold out, they will be available to purchase at the box office once the event has opened.

Tickets are usually dispatched 1-2 weeks before the event date. Please allow up to 5 working days before the event for your tickets to arrive.

If they have not come by then, you should contact your ticket agent directly.

Contact the ticket agent you bought your tickets from as soon as possible, as they can usually replace them. Unfortunately, the venue is limited in what we can do in these circumstances.

In the first instance, check your spam/junk folder. We also advise that you mark your booking agent as a “safe sender” in your contacts to ensure you do not miss out if there are any changes to the event.

If it isn’t in your spam folder, contact your ticket agent who will ensure the details entered on your booking are correct and resend your tickets.

The Box Office is located directly inside the main entrance to the venue.

Tickets will be available for collection from the opening time stated on your booking confirmation or the event listing. You will be unable to collect tickets before this time.

You will need to bring along a copy of your booking confirmation, some ID, and the card used when booking.

Just write them a “Letter of Authorisation” which includes:

• Your full name
• The ticket booking agent and reference number on your confirmation
• Event Name
• Event Venue
• The number of tickets purchased
• The full name of the person collecting
• The type of ID the person collecting will have with them

The only exception to this is where the Artist or Promoter has requested that cardholder details match the ID of the person collecting. Customers will be unable to use a ticket with someone else’s name on it. If this is the case, it will be stated on the event listing page prior to purchase.

Once sold, tickets are allocated according to area capacities so this is not usually possible, especially where an event is sold out.

VIP tickets are sold at the promoter or artists request and as such, will include something different for each event. The full list of extras included with the VIP ticket upgrades can be found on the event listing for that particular event. These can often include merch bundles, meet and greets/Q&A sessions or exclusive access to soundchecks.

Refunds are only available where an event has been cancelled or rescheduled. Check with your ticket agent, they may have an official ticket resale exchange.

You will be contacted by your ticket agent, so please make sure the details you provide when booking are correct.

If the event is cancelled, you will be automatically refunded in line with your ticket agents refund policy.

If an event is rescheduled, your tickets will usually be valid for the new date. If you have requested e-tickets, mobile tickets or print at home, these may be reissued with the new event date so please make sure you bring the correct tickets to the show!

Physical/Paper tickets are not always reissued, so you should keep hold of your original copies.

For further help with tickets purchased through Eventim on the venue website, please visit the Eventim FAQ page

The doors times will be stated on your ticket, booking confirmation and on the event listing on our website. Please note that you cannot access the venue or pick up tickets prior to this time.

By Train

The closest station to the venue is Liverpool Lime Street, which is located just one 1 mile from the venue.

There are connecting bus routes from the city centre which pass through Queens Square Bus Station, directly opposite Lime Street Station.

There are also two Hackney taxi ranks located outside each entrance to Lime Street Station.

By Bus

There are several bus routes from the city centre which stop approximately 100 meters from the main entrance to the venue. Our closest routes are 12, 13, 5 and 18.

All of the above buses stop at the main Liverpool One Bus Station (Paradise Street) and Queens Square Bus Station (opposite Lime Street Train Station).

By Taxi

There are several local taxi companies who will pick up or drop off at the venue. We have listed some below:

Alpha – 0151 722 8888
Excel – 0151 728 8888
Delta – 0151 924 7373

On event nights, there is often a Hackney taxi rank located directly outside the main entrance to the venue on West Derby Road

There is a paid, secure public car park directly next to the main entrance to the venue on West Derby Road. This will open 30 minutes prior to the event opening time (detailed on your ticket) and close 30 minutes after the event ends.

There is limited on street parking in the area and we do ask that you respect the local residents and do not park in areas which are marked as a residential parking zone.

Stage times are subject to change at the last minute and so are often not released until the day of the event. Please check our venue Instagram or Twitter, where we will often post information on show day. Most live concerts will open at 7pm and will finish before 11pm.

There are 3 bars located on the ground floor, one to the rear of the venue and one at either side towards the stage. There are male and female toilets in our foyer and gender-neutral accessible toilets to the rear of stalls.

Each balcony has its own male and female toilets and dedicated bar.

There will be flashing lights throughout most performances, and strobe lighting/smoke/other effects may be used at times. If you have any queries regarding the use of special effects, please get in touch.

Generally, there is no dress code for live events, however, on occasion, specific promoters or artists may request a dress code be put in place. If this is the case, full details will be communicated to you in advance.

Many of our sporting events do have a dress code, which can vary by event and by area, so please check the individual event listings for further information.

We don’t generally allow “pass outs” and if you leave the venue during a show, you will not be readmitted.

Yes, there is a smoking area located outside the main entrance. Staff will be able to direct you to here and advise on times which it will be open. Please note the smoking area does not open immediately on the venue opening.

E Cigarettes and Vapes should also be used outdoors.

Please make yourself known to your closest member of staff. We have dedicated medics on duty at every event who will be able to assist.